The Effect on the Time Limit Stated
Where the organisation requests identity verification, it states how this affects the time limit for responding.
Intent
A request for identity documents can change the date the response is due. Unsaid, the person counts from the wrong day.
How to test it
An assessor scores the criterion against a single response:
- Score 2
- The organisation said how the verification request affects the time limit, such as that the month runs from when it receives the documents.
- Score 1
- The organisation said the time limit was affected without saying from when it now runs.
- Score 0
- The organisation said nothing about the effect on the time limit.
- Not applicable
- The organisation did not request identity verification.
The law it reflects
This criterion reflects Article 12(3) of the UK GDPR. That mapping is a guide, not a legal test: conformance is judged against the criterion, not the article.
See C4 in context in the full standard.