Team
The Centre for Digital Consumers is run by a small team of volunteers.
Our team
Luke Bettridge
Luke founded the Centre and co-directs it, leading its website and tools, producing and editing its content, responding to consultations and running it day to day. The work draws on 10 years’ experience, most of it spent building consumer products and services the Centre scrutinises.
Outside the Centre, he is a vice president at Citi, responsible for a front-office trading platform and completing an MBA at Imperial College Business School.
He started the Centre out of his own frustration with how hard companies make it for people to complain, get a straight answer or act on their rights.
Valerie Tchikhiaeva
Valerie is Co-Director at The Centre for Digital Consumers.