About us

Our mission

Digital products and services shape how people bank, shop, travel and stay in touch. The people who use them rarely hold the advantage. We work to change this in 3 ways:

• we help people understand their rights as customers of digital products and services, including their rights under consumer protection, data protection and equality law
• we research and raise awareness of practices that mislead or exploit people, and we build free tools and publish plain-English advice so people can act on their rights
• we respond to consultations from regulators and government, and press for rules that protect the people who use digital products and services

Everything we publish is free to read and everything we build is free to use.

Who we are

We are a small, independent UK non-profit. We are not a registered charity. We might register in future, but for now we operate as an unregistered non-profit.

We are independent of the companies we cover. Nothing we publish is reviewed or approved by them. We run no third-party trackers on this site.

How we are funded

Our work is self-funded. We take no money from the companies we cover, no advertising and no sponsored content.

Contact

For questions, corrections or tip-offs about a digital product or service, see our contact page. If we have got something wrong, tell us and we will put it right.