A Verbal Request

The organisation treats a request made verbally as valid.

Criterion: A6
Level: Level 1
Domain: Finding and Making a Request
Reflects: Article 12(2)

Intent

A person does not have to put a request in writing. Someone who finds writing hard, or who asks during a call, has still made a request.

How to test it

An assessor scores the criterion against a single response:

Score 2: The organisation acted on the verbal request without asking for it in writing.
Score 1: The organisation acted on the verbal request, but only after asking the person to put it in writing as well.
Score 0: The organisation did not act on the verbal request, or said a request has to be in writing.
Not applicable: The person did not make the request verbally.

The law it reflects

This criterion reflects Article 12(2) of the UK GDPR. That mapping is a guide, not a legal test: conformance is judged against the criterion, not the article.

See A6 in context in the full standard.