Vinted's new terms set out how users can appeal bans

Vinted's updated terms and conditions for UK users apply from 8 October 2026. They set out when Vinted can block an account and how users can appeal. In August we reported that thousands of Vinted users say they have been suspended or banned, many by automated moderation.

What is changing

The terms say Vinted can take action if items, content or activity on the site are illegal, a threat to public security, or break its rules. The actions it can take include:

• sending a warning
• removing listings from the site
• hiding or removing other content
• blocking a feature, such as messages
• blocking an account, either temporarily or permanently

The terms say Vinted "may sometimes use automated tools to detect and act on these issues". Vinted can also act on reports from other people or organisations, such as the authorities.

While an account is blocked, the user can't use it for anything except contacting customer support, and their listings are taken off the site.

The terms say Vinted will tell users in writing when it takes action, and that the notice will explain their right to appeal. Vinted will not give this information if doing so would:

• break the law or a direction from a legal authority
• disrupt a fraud investigation
• allow fraud to continue

The terms also say Vinted will not give it if doing so would be considered a serious breach of its terms, or of the terms of a company that provides the Vinted wallet.

Users can challenge a decision by appealing through Vinted's own system. Vinted says it will review appeals "under the supervision of qualified staff". If a user cannot resolve a dispute with Vinted, the terms say they can ask a national consumer body for help settling it or take Vinted to court where they live.

What it means for consumers

UK data protection law gives extra protection where a decision that has a serious effect on someone is made with no meaningful human involvement. Since 5 February 2026, the law has said a company that makes this kind of decision must let the person affected get information about it, give their side, ask for a human to review it and challenge it. People can also ask a company for a copy of their personal data, and for information about any automated decisions covered by these safeguards.

If a company does not follow these rules, people can complain to the Information Commission.

Our guides explain how to challenge an automated decision and how to find out what personal data a company holds.

What happens next

According to Vinted's help page on the update, users who have not accepted the new terms can only withdraw money to their bank account, contact support, download their personal data or delete their account. Vinted says that accounts which do not accept the terms "are eventually closed".